1. Who we are
Stream Digital provides live streaming, digital TV platform and production services for sporting organisations, broadcasters and other clients.
This website is our corporate information website. It is designed to explain the services we offer and provide a way for prospective and existing clients to contact us.
Contact: [email protected] · 3 Rennie Square, Livingston, West Lothian, Scotland, EH52 6BF.
2. Scope of this website
This website does not provide subscriber accounts, customer logins, billing, subscriptions or PPV purchases, and it does not store viewer or subscriber account information.
Where Stream Digital provides a separate streaming or TV platform for a client, that platform is hosted on a dedicated website and is separate from this corporate site. Any personal information collected through those services is governed by the privacy information provided on the relevant platform.
In short: this website is informational. It does not hold subscriber, PPV, billing or platform account data.
3. Information we may collect
We only collect limited personal information through this website. This may include:
- Contact and enquiry information such as your name, email address, telephone number, organisation and the content of any message you send through our contact form or by email.
- Basic technical information such as IP address, browser type, device information, timestamps and server logs that may be generated automatically when you visit the site.
- Website usage information where cookies or similar technologies are used, subject to any consent requirements that apply.
We do not collect payment-card information, subscriber account details, PPV purchase information or billing data through this website.
4. How we use personal information
We may use personal information collected through this website to:
- respond to enquiries, demo requests and other communications;
- discuss our services with prospective or existing business clients;
- maintain the security and reliable operation of the website;
- diagnose technical problems and prevent misuse of the site;
- understand general website usage where permitted; and
- comply with legal or regulatory requirements.
We do not use information collected through this corporate website to manage streaming subscriptions, customer accounts, PPV purchases or billing.
5. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the activity, we may rely on:
- Legitimate interests – for example, to answer business enquiries, operate and secure our website and communicate with organisations interested in our services.
- Steps before entering into a contract – where you contact us to discuss services you or your organisation may wish to purchase.
- Legal obligation – where we need to use or retain information to comply with the law.
- Consent – where we ask for your permission, for example for non-essential cookies or marketing where consent is required.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
7. International data transfers
Some website, hosting, email or technical service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful mechanism or another permitted basis for the transfer.
8. How long we keep personal information
We keep information received through website enquiries only for as long as reasonably necessary to respond to you, manage any resulting business relationship and meet legal or administrative requirements.
Technical server logs may be retained for shorter periods for security, troubleshooting and website administration, depending on our hosting provider and operational requirements.
9. Security
We use appropriate technical and organisational measures designed to protect the limited personal information processed through this website against unauthorised access, accidental loss, misuse, alteration or disclosure.
No internet service can be guaranteed to be completely secure, but we review and update our controls as our website and technology evolve.
11. Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights including:
- access to your personal information;
- correction of inaccurate information;
- erasure of your information;
- restriction of processing;
- data portability;
- objection to certain processing;
- withdrawal of consent where consent is used; and
- the right to complain to the Information Commissioner’s Office.
These rights are not absolute and may not apply in every situation. We may need to verify your identity before acting on a request.
12. Automated decision-making
We do not use personal information collected through this corporate website to make solely automated decisions that produce legal or similarly significant effects on individuals.
13. Changes to this policy
We may update this privacy policy if our website, services or legal obligations change. The latest version will be published on this page with an updated revision date.
14. Contact us or make a complaint
If you have a question about this privacy policy, want to exercise a data protection right or have a concern about how we use personal information collected through this website, please contact us.
Stream Digital
3 Rennie Square
Livingston, West Lothian
Scotland, EH52 6BF
Email: [email protected]
If you remain dissatisfied, you have the right to complain to the UK Information Commissioner’s Office (ICO). More information is available at ico.org.uk.